Questions & Answers

To guarantee you the highest quality and satisfaction, we offer a two-year warranty for all our products. If you purchased your product from a specialist dealer, please contact them, as different or additional warranty claims may apply.

This depends on the availability of the product. If we have the desired item in stock, it will be shipped at the latest on the next working day. You can always find an exact indication of the expected delivery time on the respective product page.

You can view the current status of your order under "Order status" in your customer account. As soon as your order is on its way, we will send you a shipping confirmation. This will include the tracking number that you can use to track your parcel at any time.

You can view or download operating instructions on the relevant product page or on our overview page.

Parents all over the world place their trust in us and our products. We know that we bear a great responsibility with our work. That is why we give top priority to quality and safety. Here you can find out more.

Yes, every stroller has a weight limit. You can find information about this on the respective product page.

Yes, you can find product videos/instruction videos on our product pages and on our YouTube channel. You can also find more exciting product information on our social media channels such as Instagram, Facebook and TikTok.

Parents all over the world place their trust in us and our products. You can buy ABC Design products in over 40 countries, from A for Australia to Z for Zambia. Where exactly? You can find out on our retailer page.

Under the menu item Händler finden you can find ABC Design stockists in your area. Simply enter your postcode or the town you wish to search.

You have several options here. Use the respective product page, operating instructions, the product videos and our social media channels (Facebook, Instagram, TikTok to find out more about the individual functions. If you have any further questions, please write to us using the contact form. Specialist dealers can also give you good advice.

You can find all information on the respective product page.

A sport stroller is suitable for babies from the age of approx. 6 - 9 months. It is used when the little ones can sit independently or are at the age of learning to walk, as a carrycot is no longer provided for in a sport stroller. Parents often opt for a sport stroller as a second pushchair, as these are generally much easier to handle, more compact and lighter than the classic first pushchair.

The first two digits of the PO no. on the product label stand for the production year of the pushchair, the following number is the serial number. The label itself is located on the inside of the frame.

You can find an overview of all accessories here. Information on compatibility is provided for each accessory item. All matching accessories can also be found on the individual product pages.

On the respective product page you will find the folding size and all other important data and facts about your pushchair. Our product videos are helpful for questions about handling, such as folding/unfolding.

We recommend the classic combi pushchair as a first-time pushchair. These 2-in-1 pushchairs already come with a carrycot and sports seat. First use the carrycot for your newborn baby and later switch to the reversible seat unit when your child is learning to walk. More information can be found on the respective product pages.

Yes, the Zoom is a twin and double stroller. Depending on the age of the child, the seat, carrycot and car seats can be combined as required - in or against the direction of travel. Two carrycots or two sports attachments for twins are just as possible as a combination of seat and carrycot for siblings of different ages.

We recommend a pressure of 1.8 to 2.0 bar for our air wheel models. (bicycle trailer 1.3 - 2.0 bar)

You can find out which tube size is the right one for the front or rear wheels of your pushchair on the product page of our replacement tubes. The compatibility with the individual pushchairs is indicated here.

The Tulip car seat can be used from birth up to approx. 15 months (max. 13 kg body weight / 45 - 85 cm height).

The Tulip i-Size car seat can be used from birth up to approx. 15 months.

You can combine our prams and pushchairs with the ABC Design car seat Tulip i-Size, but also with many infant car seats from other manufacturers. You will need an adapter for this. On the respective adapter page in the accessories section, you can see which of our pushchairs is compatible with which car seat and which adapter is required for the conversion to the travel system. If your infant car seat is not listed, it means that it has not yet been tested for compatibility with our pushchairs.

If you bought your product from us, you can simply write to us using the contact form. If you bought the product from a specialist retailer, please contact them directly. In this case, the specialist retailer is responsible for servicing and any repairs. If you wish to claim under the warranty, you must present the original receipt or invoice.

If you bought your ABC Design product from us, you can return your order to us within 30 days. Customer from germany can return the item free of charge by using a personalised returns label from us. Please provide your order number and email address here. As a registered user with a customer account, you can create the return directly in your account in the "Orders" section. If the product was purchased from a specialist dealer, please contact them directly regarding the return.

If you purchased your product from us, you can conveniently order spare parts using our contact form. If the product was purchased from a specialist dealer, please contact them directly.

This is entirely possible and not uncommon. We will inform you of any costs when you purchase spare parts. If the product was purchased from a specialist dealer, please contact them directly.

Unfortunately, there is no general answer to this. Please contact us about your spare parts requirement and we will check for you whether the spare part you need is still available. You can send your enquiry using our contact form. If you purchased the product from a specialist retailer, please contact them directly.